Frequently asked questions

Free delivery is applicable only for specific promotions only.

You will receive an order confirmation email when your order has been processed. This confirms that your order has been placed successfully.

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email with your tracking number and a link to track your order online.

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email with your tracking number and a link to track your order online. You will then be able to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email. Please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

No, international shipping is not available. For the time being, EV only offers shipping within South East Asia.

Your order will be processed up to 3 business days to be ready for delivery. For East Malaysia, the delivery time will be 2-5 business days after the order leaves our distribution centre. For West Malaysia, the delivery time will be 1-3 business days after the order leaves our distribution centre. For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing takes up to 3 business days.

No, any changes for recipient name, address, or phone number is not allowed after the order is successfully made. Please ensure the information you’ve filled in is correct.